With this photo on Facebook local resident Akshay Arora asks the Municipal Corporation of Delhi (MCD) to "kindly send some one and get it clean this Toilet/Urinal". One day later on 7 April 2011, MCD replied: "Your complaint reference no. is 02/0704/SP"
The Municipal Corporation of Delhi (MCD) launched its Facebook page in January 2011 and an integrated SMS service in March 2011 to enable public monitoring of garbage collection sites and public urinals/toilets in areas under its jurisdiction.The first experiences were positive as illustrated by the example of 22-year-old Piyush Goyal posted his complaint of garbage spilling over from the dump in his area.
On January 8, he clicked pictures of the seven dirty ones in South Delhi’s R K Puram area and posted them on Facebook. And the next day, he says, he saw the pictures of clean dhalaos uploaded by the MCD.
“There is lot of transparency through this way. The man who actually cleans it asked me why I uploaded the pictures. So the information is going from top to the bottom,” says Goyal.
MCD additional commissioner (engineering) Anshu Prakash added:
“This system is increasing transparency, fixing accountability and putting everything under public scrutiny. And none of us like to be ashamed in public. So people have started working at the bottom”.
In October 2009 the Total Sanitation and Sanitation Marketing (TSSM) project piloted a short message service (SMS)-based sanitation monitoring system in East Java, Indonesia.
By using the system to improve the flow of information about the Community-Led Total Sanitation (CLTS) triggering process from the community- to the district level, Indonesians will also be able to improve monitoring results of the CLTS program.
Each designated health officer or sanitarian periodically sends text messages comprising the baseline and progress data – such as the number of households with newly constructed latrines – to an SMS gateway or server, which automatically updates the TSSM progress monitoring instrument.
So far the trial has been successful in that the conversion of SMSs into the digital monitoring format worked well without errors, updates have been in real-time without the need for data entry or editing, and the system has been stable and compatible with any computer system.
Outputs from the trial [were to] be shared with all sanitarians in the TSSM project at a meeting in November 2009. The system is expected to be replicated by the entire 29 districts in the province. TSSM aims to help 1.4 million additional people in all districts of East Java gain effective access to improved sanitation.
Contact: Jan-Willem Rosenboom, Water and Sanitation Program, East Asia and the Pacific Regional Office (WSP-EAP), Indonesia, e-mail: wspeap [at] worldbank.org
Source: WSP Access, Dec 2009