How can mobile channels can support sanitation service delivery while building new engagement models with customers in underserved settings? A new report  by the GSMA Mobile for Development Utilities Programme reviews opportunities and case studies.
The report begins with an overview of global sanitation access in 2015 and the different approaches currently being used to improve access. This is followed by a review of the potential uses of mobile channels in the sanitation value chain including examples of current applications.
The report concludes with recommendations for future work: a better understanding of the role and impact of mobile in the sanitation sector; a collaborative approach to mobile technology integration; grant support for developing and piloting innovative solutions; and rigorous monitoring and evaluation of the impact of these innovations in the service delivery.
An annex provides three short case studies on sanitation organisations currently using mobile tools in their service delivery model:
- SOIL, Haiti – mobile customer relationship management (CRM) platforms and mobile customer payments
- X-Runner, Peru – mobile CRM platforms and mobile for logistic solutions
- IDE Cambodia – mobile CRM and supply chain management (SCM) platforms for local entrepreneurs
 Nique, M. & Smertnik, H., 2015. The role of mobile in improved sanitation access. London, UK: GSMA Mobile for Development Utilities Programme. 30 p. : 8 fig., 1 tab. Available at: www.gsma.com/mobilefordevelopment/the-role-of-mobile-in-improved-sanitation-access
GSMA is an association of mobile operators and related companies. The GSMA Mobile for Development Utilities Programme aims to improve access
to basic energy, water and sanitation services in underserved
communities using mobile technology and infrastructure. The Programme receives support from the UK Department for International Development.
In October 2014, the GSMA and DFID announced an additional £6M in funding for the 2nd phase of the Mobile for Development Utilities Programme. This includes a £3.2M innovation fund. So far two grants were awarded to sanitation organisations:
- Loowatt in Madagascar to develop and test an ICT platform and mobile application to improve the coordination of waste collection logistics and customer service associated to their waterless toilets for households in an urban area of Antananarivo;
- Sanergy in Kenya, in partnership with SweetSense, to develop and test the use of sensors to determine the fill levels of Fresh Life Toilets, operator-owned waterless toilets designed for informal settlements.