Improving the quality of public toilet services in Kumasi

Improving the quality of public toilet services in Kumasi, 2016. Water and Sanitation for the Urban Poor.

Public toilets are the leading form of sanitation in urban Ghana: in Kumasi, 700,000 people use one each day. This Note presents the activities of Kumasi Metropolitan Assembly (KMA) to raise the standard of these services. PN027-126x188

To assist KMA in promoting greater private sector involvement, PPIAF commissioned the consultancy Ernst & Young (EY) to conduct a feasability study. The study recommended that toilets participating in the scheme be operated under a Build, Own, Operate, Transfer (BOOT) model, presented in Figure 2. Key features of the model are: 1) a Public-Private Partnership (PPP) Project Company would design, build, finance, operate and maintain the toilets for a 20-year concession period, after which the assets would be transferred back to KMA; 2) the Company would directly collect user fees and use it to cover their costs; 3) the Company would pay a monthly franchise fee to KMA, calculated as a percentage of revenue; 4) revenues 10% higher than assumptions made in the financial model would be paid to KMA; and 5) donor funding and cover to insure KMA’s termination guarantee may be sought.

There is a clear need for improved standards of public toilets in Kumasi. Progress has already been made, with training and improved monitoring impacting positively on the level of service. While rehabilitation and construction under the BOOT scheme will take time to complete, the resulting improvements should reduce waiting times for consumers, improve overall service quality and enhance financial viability.

KMA recognises that PLBs are not the long-term solution — a five-year compound sanitation strategy is being implemented in parallel, to achieve universal access to in-house sanitation in the long term — but the steps now being taken by KMA will ensure that public toilets provide the best possible service in the interim.

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