The Municipal Corporation of Delhi (MCD) launched its Facebook page in January 2011 and an integrated SMS service in March 2011 to enable public monitoring of garbage collection sites and public urinals/toilets in areas under its jurisdiction.The first experiences were positive as illustrated by the example of 22-year-old Piyush Goyal posted his complaint of garbage spilling over from the dump in his area.
On January 8, he clicked pictures of the seven dirty ones in South Delhi’s R K Puram area and posted them on Facebook. And the next day, he says, he saw the pictures of clean dhalaos uploaded by the MCD.
“There is lot of transparency through this way. The man who actually cleans it asked me why I uploaded the pictures. So the information is going from top to the bottom,” says Goyal.
MCD additional commissioner (engineering) Anshu Prakash added:
“This system is increasing transparency, fixing accountability and putting everything under public scrutiny. And none of us like to be ashamed in public. So people have started working at the bottom”.